Veterinary Business Articles

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Veterinary business articles from the Crampton Consulting Group.


Author: Martin Grunstein

Martin Grunstein's Blog

What's your first impression like?

On 8 January, 2013 in Customer Service by Martin Grunstein

If it is acknowledged that first impressions are so important, then why do so many “professional” businesses make such a poor first impression. Read More »

Reduce the risk, not the price

On 27 November, 2012 in Customer Service by Martin Grunstein

In this ever increasingly competitive and price preoccupied world, let your competitor reduce his price, you reduce your customer’s risk. Read More »

How to generate repeat and referral business without spending any more money

On 28 August, 2012 in Customer Service by Martin Grunstein

Isn’t it frustrating when you have a fantastic product, you give great service, your prices are competitive - and you still have to keep advertising to get new business? Read More »

A Cure for Poor Customer Service

On 24 July, 2012 in Customer Service by Martin Grunstein

Today I was humiliated by a car salesman. So, what’s new? It’s probably happened to anyone who’s ever bought a car. What I learned from my incident is why customer service in Australia is so poor!   Read More »