Veterinary Business Articles

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Veterinary business articles from the Crampton Consulting Group.


Author: Rosie Overfield

Rosie Overfield's Blog

5 Tips for Managing Conflict in a Team Meeting

On 26 June, 2014 in Human Resources by Rosie Overfield

If you regularly attend team meetings you may have experienced (or observed!) some kind of tension or conflict. Although it can be exciting and energising, it can also affect the morale of the whole team and its progress. Read More »

The Anatomy of Trust

On 11 June, 2014 in Human Resources by Rosie Overfield

The development of trust is an essential social tool, allowing people to form productive and meaningful relationships, both at a professional and personal level. Read More »

Leadership Intelligence: Managing 'Up' in Practice

On 15 May, 2013 in Human Resources by Rosie Overfield

As a new team leader or manager it can be a daunting task to communicate effectively with the practice owner. Here are some tips for working smoothly together. Read More »

Building Resilience in Your Practice Team

On 13 April, 2013 in Human Resources by Rosie Overfield

In my decade with CCG I've never met anyone who didn't want a more functional, positive and resilient team. Whilst protocols may take care of improved functions and efficiencies, what does it take to specifically build resilience in teams and increase overall positivity? Read More »

Top Tips for Supporting Grieving Clients

On 4 March, 2013 in Customer Service by Rosie Overfield

Grief is normal but not well understood. Unfortunately too many clients in the midst of their grief worry about ‘being normal’. Whilst supporting grieving clients can be an emotionally uncomfortable exercise, veterinary professionals play a vital role in helping clients feel normal. After all, if we can't make clients feel normal grieving for a lost pet, who can?! Read More »

Motivating across the generations in practice

On 27 November, 2012 in Human Resources by Rosie Overfield

In recent years, veterinary practice employers have begun to notice a massive generational change in their workplaces. Combined with the issues of a large aging population there has been an emergence of a generation with a new attitude to work. Read More »

Is it really possible to say 'No'?

On 18 September, 2012 in Human Resources by Rosie Overfield

Go to any professional development workshop and chances are you'll be told you need to start saying 'No' more to manage your time. Read More »

How to assertively and appropriately deal with criticism

On 17 August, 2012 in Human Resources by Rosie Overfield

Being able to accept criticism assertively is one of the most important tasks we face in the workplace. The dictionary definition of criticism comes from an Ancient Greek word describing a person who ‘offers reasoned judgement or analysis, value judgement, interpretation or observation’. To accept criticism in an assertive manner includes accepting feedback in the form of analysis, observation or interpretation from other people about our behaviour. Read More »

Critical Conversations, Positive Outcomes

On 31 July, 2012 in Human Resources by Rosie Overfield

Performance managing staff can be both a rewarding and challenging business. Even within the most culturally-dynamic veterinary practice situations arise when an employee requires feedback. Here are some top tips on nailing critical conversations. Read More »

Top Tips for a Mentally and Emotionally Healthy Workplace

On 24 July, 2012 in Human Resources by Rosie Overfield

In the veterinary industry, managing emotions and developing team effectiveness have begun to emerge as a sub-discipline for success. The new rules for determining a successful, healthy practice is more about measuring personal qualities of the team such as communication, adaptability and emotional resilience. Read More »