Veterinary Business Articles

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Veterinary business articles from the Crampton Consulting Group.


Building Resilience in Your Practice Team

On 13 April, 2013 in Human Resources by Rosie Overfield

In my decade with CCG I've never met anyone who didn't want a more functional, positive and resilient team. Whilst protocols may take care of improved functions and efficiencies, what does it take to specifically build resilience in teams and increase overall positivity? Read More »

Top Tips for Supporting Grieving Clients

On 4 March, 2013 in Customer Service by Rosie Overfield

Grief is normal but not well understood. Unfortunately too many clients in the midst of their grief worry about ‘being normal’. Whilst supporting grieving clients can be an emotionally uncomfortable exercise, veterinary professionals play a vital role in helping clients feel normal. After all, if we can't make clients feel normal grieving for a lost pet, who can?! Read More »

What's your first impression like?

On 8 January, 2013 in Customer Service by Martin Grunstein

If it is acknowledged that first impressions are so important, then why do so many “professional” businesses make such a poor first impression. Read More »

Motivating across the generations in practice

On 27 November, 2012 in Human Resources by Rosie Overfield

In recent years, veterinary practice employers have begun to notice a massive generational change in their workplaces. Combined with the issues of a large aging population there has been an emergence of a generation with a new attitude to work. Read More »

Reduce the risk, not the price

On 27 November, 2012 in Customer Service by Martin Grunstein

In this ever increasingly competitive and price preoccupied world, let your competitor reduce his price, you reduce your customer’s risk. Read More »

Achieving your business goals in 2013

On 25 October, 2012 in Human Resources by Sue Crampton

Success shouldn't be accidental. Start planning now! Read More »

Is it really possible to say 'No'?

On 18 September, 2012 in Human Resources by Rosie Overfield

Go to any professional development workshop and chances are you'll be told you need to start saying 'No' more to manage your time. Read More »

The importance of strategic planning

On 7 September, 2012 in Human Resources by Sue Crampton

Where are you going and how are you going to get there? Read More »

How to generate repeat and referral business without spending any more money

On 28 August, 2012 in Customer Service by Martin Grunstein

Isn’t it frustrating when you have a fantastic product, you give great service, your prices are competitive - and you still have to keep advertising to get new business? Read More »

How to assertively and appropriately deal with criticism

On 17 August, 2012 in Human Resources by Rosie Overfield

Being able to accept criticism assertively is one of the most important tasks we face in the workplace. The dictionary definition of criticism comes from an Ancient Greek word describing a person who ‘offers reasoned judgement or analysis, value judgement, interpretation or observation’. To accept criticism in an assertive manner includes accepting feedback in the form of analysis, observation or interpretation from other people about our behaviour. Read More »