Veterinary Business Articles

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Veterinary business articles from the Crampton Consulting Group.


Mastering First and Last Impressions

On 18 January, 2016 in Customer Service, Marketing by Deb Render

We need to find ways to leave clients feeling valued, feeling that we care for them and are grateful for their business. You only get one chance to make a great impression - Make it count! Read More »

Taming the Telephone

On 14 January, 2016 in Customer Service by Deb Render

Practice life is demanding and our resources are often limited. Which is why we need to work smarter, not harder when it comes to taming the telephone in practice. Read More »