VIEW Download CCG’s key findings from a mystery shop we completed on a selection of practices
Do you want to increase your competitive edge and analyse the effectiveness of your customer engagement strategies? Research shows it is the quality of employee interaction which has the greatest effect on your customer’s perceptions.
CCG’s Mystery Shopper Program allows you to view your practice’s service levels, and identify and monitor high performing products. Additionally, you will be able to effectively identify opportunities for training and development within your practice. The Mystery Shopper Program provides a full colour report, delivering detailed and qualified critique for practices seeking to improve their bottom line.