Crampton Consulting Group

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Best for your Clients

Annual customer service training program - NEW for 2018!

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With over 20 years’ experience in the Australian veterinary industry, we know Australian practices best! Benefit from our professional and experienced trainers and coaches, who are passionate about seeing your practice thrive through delivering excellence in client care.

Face-to-FaceFace-to-Face Workshops

Intensive and interactive learning opportunities

Providing attendees with highly interactive and hands on learning experience, these 3 x 1 day workshops are specifically designed for those on the front line of customer service in your practice.

Workshop 1: Telephone techniques, first impressions and establishing relationships.

Workshop 2: Presenting products and services, consumer behaviour, merchandising and in-clinic marketing and promotions.

Workshop 3: Difficult situations, farewells and follow ups

Annual Program Includes:

  • One attendee at each one day workshop listed above

Online TrainingOnline Training Programs

Separate vet and support team programs providing training to the whole team

Incorporating our popular 6-module Customer Service Intelligence Program, and brand new 6 module Consultation Communication Intelligence Program for vets, our Best for Your Clients Program explores the crucial skills for delivering outstanding customer service, ensuring your team have the ability to build lasting relationships with your clients, and increase client loyalty. For course content, please go to:

Customer Service Intelligence: www.ProvetCCG.com.au/CSI

Communication Intelligence Program: www.ProvetCCG.com.au/CCI

Annual Program Includes:

  • Up to six enrolments into the Customer Service Intelligence program for veterinary nursing and reception team members
  • Up to five enrolments into the Consultation Communication Intelligence program for veterinarian team members

Mystery ShoppingMystery Shopping

Regular calls to check learning and implementation progress

Providing meaningful feedback and data on the key metrics of customer service in your practice, our regular mystery shopping program will further guide and support your team. This comprehensive feedback will ensure a superior level of service for what is often a client’s first contact with your practice.

Practice specific results will be provided to the designated team leader, and recommendations for continuous improvement discussed during the regular coaching and support calls.

Annual Program Includes:

Three telephone mystery shopper focus programs to check implementation of learning. Four calls will be undertaken per focus.

  • Focus 1: First impressions focus
  • Focus 2: Presenting products and services focus
  • Focus 3: Comprehensive complete customer service oexperience focus

CoashingCoaching & Support

Designated coach to guide, support and inspire team leaders

Incorporating regular coaching calls with our professional coaches for your designated team leader, our Best for your Clients Program provides the support your practice needs to achieve success and implement lasting change.

Benefit from the knowledge and advice of industry experienced coaches who are passionate about seeing practice’s thrive through exceptional customer service, and helping your team to be the very best they can be!

Annual Program Includes:

  • Four x one hour group coaching and implementation calls for your team leader
  • Additional team leader resources and online support throughout the year

See attached pdf for terms and conditions