First impressions are lasting impressions, and they start from the moment your client enters the practice or picks up the phone.Therefore, reception teams must have the skills required to make a professional impression. This session will equip participants with the communication skills to exceed your client’s expectations, and ensure your practice stands out from the crowd.
Upon successful completion of module, participants will be able to:
- Understand the power of first impressions in the practice and on the telephone
- Understand why personal presentation counts
- Utilise recognition and acknowledgement skills
- Identify professional telephone communication skills