Crampton Consulting Group

Telephone: +61 7 3621 6005

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In Practice Training

Up skill your team today

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CCG offer an extensive range of training topics, developed specifically with veterinary practice in mind.

All seminars include training manuals and interactive activities to ensure direct implementation in your business.

CCG give you the option to take our standard training sessions and tailor them with specific case studies and scenarios from your practice. We welcome you to discuss with our Trainers how we can customise a training solution for your team, including materials and activities as relevant.

We travel to you for the training or our trainer can also stream presentations live to your workplace via webinar. Contact us for more information.

Topics:

Leading a team in practice is a challenging component of any veterinary professional's role. Managing people, and processes, requires dedication, self awareness and a commitment to the business. CCG recognises that all great leaders still need coaching from time to time. That's why we've created a stable of contemporary, industry specific leadership training topics for you.

Choose from the below popular topics, or discuss your specific training needs with one of our team.

  • Leadership and Business Intelligence
  • Time and Stress Management
  • Settling Disputes in the Workplace
  • Running Effective Team Meetings
  • Recruitment and Selection Skills
  • Inducting and Training New Team Members
  • Talent Management
  • Managing Change in the Workplace
  • Coordinating the Implementation of Customer Service Strategies
  • Team Development and Behavioural Profiling
  • Supervisory and Leadership Skills
  • Staff Development Tactics (Coaching, mentoring and management)
  • Training Tips for the Veterinary Practice

Customer Service is about passion, attitude, and effort; it’s about building relationships. Equipping your team with the right skills is vital in order to build lasting relationships with your clients. However, we know that implementation is often the hardest part of change, so we’ve created our comprehensive Customer Service Intelligence Program with this in mind. Each module contains veterinary specific information, coupled with easy to use implementation activities and guides to ensure your practice offers the very best customer care.

Choose from the below popular topics, or discuss your specific training needs with one of our team.

  • Understanding your clients and customers
  • Mastering first impressions
  • Fundamental sales skills
  • Working with Difficult or Grieving Clients
  • Mastering last impressions
  • Setting standards in customer service for your business
  • The Power of the Telephone

The success of veterinary teams does not rest solely on their technical expertise. The ability to manage stress, adapt communication styles, develop personal effectiveness skills and practice good self care are all important hallmarks of a ‘healthy’ team.

Choose from the below popular topics, or discuss your specific training needs with one of our team.

  • Stress Management
  • Understanding Compassion Fatigue
  • Conflict Resolution
  • Communication with Confidence
  • Gaining Control of your Time
  • Managing Your Emotions in the Workplace
  • Supporting Clients through Grief and Pet Loss

It’s no secret that veterinary nurses are the heart and soul of veterinary care in your practice. A great nurse is a great asset. At Crampton Consulting Group, we know keeping nurses skilled and motivated has a direct impact on the bottom line. Our suite of technical nurse training topics are designed to do just that. Whether it’s a webinar, half day in practice training session or a pro­gram of ongoing development sessions, we have a solution for your team.

Choose from the below popular topics, or discuss your specific training needs with one of our team.

  • Clinical Pathology - basic and advanced
  • Medical nursing
  • Surgical nursing - theatre preparation and nursing skills
  • Practical anaesthesia
  • Emergency first aid and CPR
  • Nurse consultation models

Contact us
for more information

See what people say about us

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients!
In short, it was the best clinic training we have ever had—nurse or vet based!

Nigel Thomas
Park Ridge Animal Hospital

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