Customer Service is about passion, attitude, and effort; it’s about building relationships. Equipping your team with the right skills is vital in order to build lasting relationships with your clients. However, we know that implementation is often the hardest part of change, so we’ve created our comprehensive Customer Service Intelligence Program with this in mind. Each module contains veterinary specific information, coupled with easy to use implementation activities and guides to ensure your practice offers the very best customer care.
Choose from the below popular topics, or discuss your specific training needs with one of our team.
- Understanding your clients and customers
- Mastering first impressions
- Fundamental sales skills
- Working with Difficult or Grieving Clients
- Mastering last impressions
- Setting standards in customer service for your business
- The Power of the Telephone