Crampton Consulting Group

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Practice Management School

The signature practice development program in Australia!

Register Today4 - 7 September 2018, Brisbane

Which program is right for you?

Operational Practice Management Program

Best suited to Practice Managers, Supervisors or Team Leaders

Complete the days on leadership intelligence; leading and managing others; marketing and customer service, practical profitability; time and change management.

  • The theories of successful and ethical leadership
  • Self-awareness and emotional intelligence skills
  • Using DISC to increase communication flexibility
  • Understand how to manage unhelpful tendencies under pressure
  • Using mindfulness to make better leadership decisions
  • Fostering assertive thinking as a leader
  • Breaking through the ‘threat response’ as a leader
  • Performance management systems
  • Designing motivating induction systems
  • Workforce planning for objective recruitment decisions
  • Designing recruitment and selection criteria
  • Developing your skills as a coach
  • Mastering challenging conversations about performance
  • Understand change management

Take Home Tools We won’t let you go away without the templates you need to put your learning into action!

Day 1 & 2 templates include: Job descriptions, performance reviews, GAPS analysis and induction plans and much more.

  • Key steps for building a marketing plan
  • Building your social media presence
  • Understanding customer behaviours
  • Assessing your customer service systems
  • Setting your own customer service standards

Take Home Tools Put your marketing plan into action!

Website and Facebook page audit report, marketing planner and customer service checklists.

  • Creating fee structures and fee capturing processes
  • The true cost of doing veterinary business
  • Explore the dangers of discounting
  • How to avoid and overcome discounting in your practice
  • Practical tips for better inventory management

Take Home Tools Financials made easy!

Benchmarking tools, fee calculator,end of month analysis and much more!

Strategic Planning and Business Owner Program

Best suited to Practice Owners, Partners or Business Managers

Complete the first two days of leadership intelligence; leading and managing others and strategic planning part 1 and 2. Or complete strategic planning part 1 and 2 on its own.

  • The theories of successful and ethical leadership
  • Self-awareness and emotional intelligence skills
  • Using DISC to increase communication flexibility
  • Understand how to manage unhelpful tendencies under pressure
  • Using mindfulness to make better leadership decisions
  • Fostering assertive thinking as a leader
  • Breaking through the ‘threat response’ as a leader
  • Performance management systems
  • Designing motivating induction systems
  • Workforce planning for objective recruitment decisions
  • Designing recruitment and selection criteria
  • Developing your skills as a coach
  • Mastering challenging conversations about performance
  • Understand change management

Take Home Tools We won’t let you go away without the templates you need to put your learning into action!

Day 1 & 2 templates include: Job descriptions, performance reviews, GAPS analysis and induction plans and much more.

  • Introduction to strategic planning
  • Practice analysis
  • Market analysis
  • Competitor analysis
  • Financial review

Take Home Tools Strategic Planning Tools

Undertake a practice analysis and decide on specific actions for your practice.

  • Stakeholder management including marketing and staff systems and actions
  • Defining your vision, mission and values
  • Implementation tips
  • Designing your take home plan for implementation

Take Home Tools Strategic Planning Tools

Craft your vision, mission and values. Bring your plan to life with a strategic plan tracker.

 

  • $4400 AUD | 4 Day Operational Practice Management Program
  • $4400 AUD | 4 Day Strategic Planning and Management Program
  • $2890 AUD | 2 Day Strategic Planning MasterClass Program
  • $2750 AUD | Past attendee rate
  • $1575 AUD | Individual day rate

1. Gain access to the Practice Management School Online Forum: You will have access prior to the program to chat with fellow delegates and download pre-reading material. You will also find a stable of resources to download post-conference.

2. One-on-one coaching sessions with our experienced consultants: We want you to go home with the tools to put your learning into practice. Our experienced coaches will help you design a personalised implementation plan within a one-on-one coaching session.

3. Over $1500 of take home tools: After the program you will be able to download templates and resources that you can personalise for your practice. We want you to go back to the practice with the tools to put your learning into action.

Sue CramptonSue Crampton

Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of practice and organisational development; strategic planning; communication excellence and; staff development and management.

Rosie OverfieldRosie Overfield

Rosie Overfield is a Learning & Development Consultant with nearly 20 years’ experience in the veterinary industry. Rosie is a registered counsellor and holds a Master of Human Resources and Organisational Development and a Bachelor of Communication. She is also a qualified veterinary nurse and mindfulness coach. Rosie is the Australian Veterinary Association’s Mental Health First Aid instructor, a role that sees her travelling around the country delivering workshops and presenting at industry conferences.

Mark HardwickMark Hardwick

Mark has spent the last 15 years in the veterinary industry as a trainer and consultant. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor.

Deb RenderDeb Render

Deb has almost 30 years experience in the veterinary industry, having worked in a variety of roles during that time. Deb is passionate about delivering outstanding customer service and helping others to do the same. She has presented numerous seminars for Crampton Consulting on customer service topics.

Andy ReaddyAndy Readdy

Andy joined the Provet team in 1999 after working as a Veterinary Nurse in small animal clinic. During her time at Provet, she has developed sales and marketing strategies for Provet QLD, created events for the Veterinary industry and managed the Veterinary arm of the Henry Schein Cares charity.

Graeme DixonGraeme Dixon

Graeme Dixon has 25 years industry experience with both veterinary and consumer goods. From a variety of senior executive positions, he holds a substantial track record in business development, new product design, marketing, and general management. He brings a broad international perspective, having helped deliver growth to businesses in Australia, New Zealand, Europe, Japan and south-east Asia. Graeme's professional interests are focussed on helping the veterinary industry deliver the best in preventative care and welfare to pets that greatly enrich the lives of us all.

Tania GoverTania Gover

Tania has 15 years of experience within the veterinary industry. Her passion for the industry and helping veterinary businesses succeed sees her as a highly sort after trainer and consultant.

 

“Very professional, hands on and personalised workshop. The CCG staff worked with each attendee to meet their specific needs. I would urge all progressive practice owners to consider attending.”

Tristan Robinson, Class of 2017, Wagga Veterinary Hospital

“I can’t believe how much I learnt to take back and implement into the clinic. It has given me great new tools for my belt and I will be using as many as possible to improve the workplace and work standards. It was such a brilliant and busy week. I would recommend it to any business owner or manager.”

Jess Maiden, Class of 2017, Piper Street Veterinary Clinic

“I have not spent a more productive or greater week advancing my skills and career. The time and experience of the whole AIRC/CCG group is an invaluable asset and every business owner, practice manager and leader should make the investment in themselves and do this course.”

Amanda Barker, Class of 2017, Old Mill Animal Hospital and VetMD