Crampton Consulting Group

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Practice Management School

Become the leader and manager you’ve always wanted to be

Register TodayThis event is eligible for 32.5 VetEd points 

Which program is right for you?

Operational Practice Management Program

Best suited to Practice Managers, Supervisors or Team Leaders

Complete the days on leadership intelligence; leading and managing others; marketing and customer service, practical profitability; time and change management.

  • The theories of successful and ethical leadership
  • DISC profile debriefing session
  • Using DISC to increase communication flexibility
  • Using DISC to manage unhelpful tendencies under pressure
  • Developing a ‘wellness dashboard’ for leadership resilience
  • Protective thinking and behaviours for good self care
  • Workforce planning for objective recruitment decisions
  • Designing recruitment and selection criteria
  • Mastering an objective candidate interview
  • Designing motivating induction systems
  • Informal performance management systems
  • Formal performance management systems
  • Developing your role as a coach
  • Mastering challenging conversations about performance

Take Home Tools We won’t let you go away without the templates you need to put your learning into action!

Day 1 & 2 templates include: Job descriptions, performance reviews, GAPS analysis and induction plans and much more.

  • Key steps for building a marketing plan
  • Building your social media presence
  • Understanding customer behaviours
  • Assessing your customer service systems
  • Setting your own customer service standards

Take Home Tools Put your marketing plan into action!

Website and Facebook page audit template, marketing planner and customer service checklists.

  • Creating fee structures and fee capturing processes
  • The true cost of doing veterinary business
  • Explore the dangers of discounting
  • How to avoid and overcome discounting in your practice
  • Practical tips for better inventory management

Take Home Tools Financials made easy!

Benchmarking tools, fee calculator,end of month analysis and much more!

  • Practical strategies for making change
  • Learn how to manage your time and start saying no!
  • Set quarterly goals and design a 12 month plan
  • One on one sessions with consultants
  • Celebrate the achievements of the week
  • Develop a self-care charter to maintain momentum and motivation

Strategic Planning and Business Owner Program

Best suited to Practice Owners, Partners or Business Managers

Complete the first two days of leadership intelligence; leading and managing others and strategic planning part 1 and 2. Or complete strategic planning part 1 and 2 on its own.

  • The theories of successful and ethical leadership
  • DISC profile debriefing session
  • Using DISC to increase communication flexibility
  • Using DISC to manage unhelpful tendencies under pressure
  • Developing a ‘wellness dashboard’ for leadership resilience
  • Protective thinking and behaviours for good self care
  • Workforce planning for objective recruitment decisions
  • Designing recruitment and selection criteria
  • Mastering an objective candidate interview
  • Designing motivating induction systems
  • Informal performance management systems
  • Formal performance management systems
  • Developing your role as a coach
  • Mastering challenging conversations about performance

Take Home Tools We won’t let you go away without the templates you need to put your learning into action!

Day 1 & 2 templates include: Job descriptions, performance reviews, GAPS analysis and induction plans and much more.

  • Introduction to strategic planning
  • Sales analysis
  • Market analysis
  • Competitor analysis
  • Financial review

Take Home Tools Strategic Planning Tools

Undertake a practice analysis and decide on specific actions for your practice.

  • Stakeholder management
  • Defining your vision, mission and values
  • Implementation tips
  • Designing your take home plan

Take Home Tools Strategic Planning Tools

Craft your vision, mission and values. Bring your plan to life with a strategic plan tracker.

  • Practical strategies for making change
  • Learn how to manage your time and start saying no!
  • Set quarterly goals and design a 12 month plan
  • One on one sessions with consultants
  • Celebrate the achievements of the week
  • Develop a self-care charter to maintain momentum and motivation

 

  • $4750 AUD | 5 Day Operational Practice Management Program
    $4040 AUD | 5 Day Operational Practice Management Program (Additional attendee)
  • $4750 AUD | 5 Day Strategic Planning and Management Program
    $4040 AUD | 5 Day Strategic Planning and Management Program (Additional attendee)
  • $2750 AUD | 2 Day Strategic Planning MasterClass Program
  • $2950 AUD | Past attendee rate
  • $1500 AUD | Individual day rate

1. Gain access to the Practice Management School Online Forum: You will have access prior to the program to chat with fellow delegates and download pre-reading material. You will also find a stable of resources to download post-conference.

2. One-on-one coaching sessions with our experienced consultants: We want you to go home with the tools to put your learning into practice. Our experienced coaches will help you design a personalised implementation plan within a one-on-one coaching session.

3. Over $1500 of templates and resources: After the program you will be able to download templates and resources that you can personalise for your practice. These downloadable materials include job description and performance review templates; marketing planning tools and financial trackers.

4. Your opportunity to fast-track to a nationally recognised qualification. Ask CCG for more information today!

Sue CramptonSue Crampton

Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of practice and organisational development; strategic planning; communication excellence and; staff development and management.

Rosie OverfieldRosie Overfield

Rosie Overfield is a Learning & Development Consultant with nearly 20 years’ experience in the veterinary industry. Rosie is a registered counsellor and holds a Master of Human Resources and Organisational Development and a Bachelor of Communication. She is also a qualified veterinary nurse and mindfulness coach. Rosie is the Australian Veterinary Association’s Mental Health First Aid instructor, a role that sees her travelling around the country delivering workshops and presenting at industry conferences.

Mark HardwickMark Hardwick

Mark has spent the last 15 years in the veterinary industry as a trainer and consultant. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor.

Deb RenderDeb Render

Deb has almost 30 years experience in the veterinary industry, having worked in a variety of roles during that time. Deb is passionate about delivering outstanding customer service and helping others to do the same. She has presented numerous seminars for Crampton Consulting on customer service topics.

Andy ReaddyAndy Readdy

Andy joined the Provet team in 1999 after working as a Veterinary Nurse in small animal clinic. During her time at Provet, she has developed sales and marketing strategies for Provet QLD, created events for the Veterinary industry and managed the Veterinary arm of the Henry Schein Cares charity.

Tania GoverTania Gover

Tania has 15 years of experience within the veterinary industry. Her passion for the industry and helping veterinary businesses succeed sees her as a highly sort after trainer and consultant.

 

“The personal reports you produced are extremely valuable, especially the social media report as we now have ideas on where to improve.”

Rebecca Fears, Class of 2014, University Avenue Veterinary Hospital

“It was all very applicable to our hospitals and situations. Good discussions! I enjoyed hearing the views of both the CCG team and other students.”

Megan Baumer, Class of 2015, Nepean Animal Hospital

“Practice management school offers insights, and light bulb moments with a logistical edge, in an atmosphere that is exciting and friendly and most of all motivating.”

Kate Simpson, Class of 2016 Sugarloaf Animal Hospital