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Get business care for your veterinary practice

We help veterinary practices deliver the best care they can by making their businesses work better.

What does a tailored solution to growing your veterinary business look like?

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Ready to purchase online courses, policies and procedures or HR documents?

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Level up your business structure and upskill your team

CCG offers a full stack of mindset change, behaviour change, upskilling and business process solutions to address your needs.

Online / Offline Training

Upskill your team with training solutions that fit your growth needs

Explore

Events

Connect with veterinary business professionals advancing the industry

Explore

Business Improvement

Implement sound business structures for any size veterinary practice

Explore

Documents & Templates

Documents and templates that save you time, money, and hassle

Explore

How This Works

Business growth is complex. So we’ve made the ‘where to from here’ simple.

Because your business is unique, we think the best way forward is open and honest conversation.

It’s not a sales call. It’s a mutual exploration of your business objectives and pain-points, known and unknown.

This website contains lots of information, and we’ve done our best to make it accessible.

But if you don’t know where to begin, or even if you do, we hope our invitation to help you grow your business is what you’ve been looking for.

Kickstart your growth with a free consultation

Or continue exploring below…

I'm Ready!

Mindset and Behaviour Change

Up-level the wellness and performance of your team.

Customer Service

Leadership

Team Skills

Coaching

Explore our full range of Training options

Business Structure Improvement

Build better functioning core business practices.

Human Resources

Finances

Marketing

Practice Health Checks

Explore our range of Business Improvement solutions

Crampton Consulting Groups serves you to:

1

Get more customers
(and keep them)

Building your practice and retaining customers is a complex process that can be chunked down and developed piece by piece.

3

Increase your team’s skill set

Our online, offline, and on-site courses and training embed deep learning, moving careers forward and developing competence.

1 (1)

Deliver your highest care

We help ground quality veterinary care and customer service on savvy business practices and a culture of well-being.

You've made it this far...

Ready to see how your business can benefit with CCG?

Let's Explore

Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic

Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic
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+61 7 3621 6005
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