Communicating Value in the Consult Room
CPD Points:
1 AVNAT
Duration:
1 Hour
Communicating Value in the Consult Room
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
This course is designed to enhance your skills in communicating value to clients within a veterinary practice. It focuses on establishing trust, explaining physical examinations, and articulating the features and benefits of veterinary products and services. By improving your communication techniques, you will be better equipped to build strong relationships with clients, ensuring they understand and appreciate the value of the care their pets receive.
Learning Outcomes:
- Establish trust with clients to improve communication and recommendations uptake.
- Conduct and explain physical examinations effectively.
- Identify and communicate the benefits of veterinary products and services.
- Enhance client involvement in the decision-making process.
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 5 video lessons with quiz questions.
- Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
