Communicating Value on the Telephone
CPD Points:
0.5 AVNAT
Duration:
30 Min
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
Course Content
Proskill Content
Communicating Value on the Telephone
CPD Points:
0.5 AVNAT
Duration:
30 Min
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
This course addresses the increasing need for veterinary practices to effectively communicate value to clients, especially in the context of rising costs of living in Australia and New Zealand. It provides strategies to help receptionists and other front-line staff educate clients about the true value of veterinary services and products, ensuring they understand what they are paying for and why it is worth it.
Learning Objectives:
- Communicate the value of veterinary services and products.
- Gain confidence in discussing veterinary products and services.
- Educate clients on the benefits and features of veterinary care.
- Maintain clear and confident communication with clients.
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 5 video lessons with quiz questions.
- Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
