Developing a Simple Client Survey
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
Course Content
Proskill Content
Developing a Simple Client Survey
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
This course provides a comprehensive guide to creating and analysing client surveys to enhance customer service. Participants will learn the importance of client feedback, identify target audiences, and explore various survey formats and question types. The course also covers how to effectively analyse survey results and develop actionable plans for improvement.
Learning Outcomes:
- Understand the importance of client feedback
- Identify appropriate target audiences for surveys
- Develop effective survey questions and formats
- Analyse survey results to create actionable improvement plans
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 8 video lessons with quiz questions.
- Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
