Developing Customer Service Standards
CPD Points:
3 AVNAT
Duration:
3 Hour
Audience:
Beginner VN • Intermediate VN
Course Content
Proskill Content
Developing Customer Service Standards
CPD Points:
3 AVNAT
Duration:
3 Hour
Audience:
Beginner VN • Intermediate VN
Great customer service can help a practice to build client trust, gain customer loyalty, drive compliance to recommendations, and attract new customers through referrals. In this course, you will learn about the importance of a consistent approach to customer service, how to design and implement telephone standards and applying the design and implementation process to pre and post consultation standards.
Learning Outcomes:
- Understand the Importance of Consistent Customer Service
- Design and Implement Telephone Standards
- Apply Pre- and Post-Consultation Standards
- Enhance Client Communication
- Improve Overall Client Experience
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 21 video lessons with quiz questions.
- Certificate of Achievement.
Rosie Overfield
Is a Learning & Development Consultant with nearly 20 years experience in the veterinary industry. Rosie is a registered counsellor and holds a Master of Human Resources and Organisational Development and a Bachelor of Communication. She is also a qualified veterinary nurse and mindfulness coach. Rosie is the Australian Veterinary Association’s Mental Health First Aid instructor, a role that sees her travelling around the country delivering workshops and presenting at industry conferences.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
