Mastering First and Last Impressions
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
Course Content
Proskill Content
Mastering First and Last Impressions
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
In this course, you will learn the importance of creating a lasting impression in a veterinary practice. The session covers both first and last impressions, focusing on personal presentation, client interactions, and the presentation of your practice. It aims to enhance client satisfaction and ensure your veterinary services stand out in a competitive market.
Learning Outcomes:
- Understand the significance of first impressions in client interactions.
- Master techniques for professional personal presentation.
- Learn effective communication strategies for client satisfaction.
- Develop skills to maintain a professional and welcoming practice environment.
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 11 video lessons with quiz questions.
- Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
