The aim of telephone triage is to determine the urgency and necessary care level of a patient and provide advice to that client. For every phone call answered, it is our job, as the triage nurse or client care representative to seek to understand what state of emergency the patient is (or is not) in and provide the best care possible. The challenge for us in Veterinary Medicine, is that we are not speaking to the patient, but rather an interpreter of the patient. Therefore our telephone triage technique matters.

Learning Outcomes

• Identifying an emergency over the phone
• Telephone triaging communication techniques
• Applying critical thinking skills to telephone emergencies
• Communicating with clients in stressful situations
• Provide advice over the phone in response to emergencies

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 10 video lessons with quiz questions.
• Certificate of Achievement.