Veterinary Reception Duties
CPD Points:
1 AVNAT
Duration:
1 Hour
Veterinary Reception Duties
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
In this course, you will delve into critical aspects of the role, such as client communication, appointment management, booking routine procedures, supporting grieving clients, and basic stock control. You will gain a thorough understanding of the vital role a veterinary receptionist plays in maintaining smooth clinic operations, client relations, and patient care.
Learning Outcomes
- Scheduling appointments
- Telephone triage
- Booking and arrival of routine procedure admissions
- Client advice and first aid
- Supporting the grieving client
- Basic stock control
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 7 video lessons with quiz questions.
- Certificate of Achievement.
Andrea Suesskow
Joined the AIRC team in 2020, as a trainer and assessor. Andrea entered the veterinary industry in 2011, obtained her Certificate IV in Veterinary Nursing in 2013, and went on to complete her Certificate IV in Training and Assessment in 2019. She also holds her veterinary nurse accreditation and is an AVNAT registered veterinary nurse. Andrea is actively involved within industry groups and is currently a 3rd term division committee member for the VNCA QLD division, volunteers for the Pets in Park health clinics for the homeless in her spare time and continues to work within the clinic on a weekly basis.
