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Ready-to-use Business Documents and Templates

Benefit from tried and tested downloadable material that saves you time and money.

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Human Resource Tools

Buy individual policies and procedures, job descriptions, performance reviews, selection criteria and a variety of HR documents in Microsoft Word format. Documents can be edited and adapted to meet the specific needs of your business. Get the complete set in the Policy and Procedure Kit. Includes all policy templates in a convenient and cost effective bundle.

Policies and Procedures

Save time and money with our expert crafted, fully customisable policy and procedure templates, designed specifically for veterinary practices.

Our comprehensive manuals, packs, and individual items cover all business aspects including:

  • Administration, marketing and customer service
  • Client relations systems
  • Technical areas such as surgical and medical routines, laboratory and general animal care
  • Occupational Health and Safety
  • General areas such as personal presentation, shift checklists and hygiene
  • We also offer a policy implementation service tailored specifically to your practice requirements
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Documents & Templates
Documents & Templates

HR Documents

Crampton Consulting Group offers a wide and comprehensive selection of documents and templates, numbering into the 100’s. Some of these are listed below  while many more can be explored at the Shop.

  • Career Planning and Training
  • Performance Management
  • Job Advertisements and Descriptions
  • Interview Questions
  • Key Competencies
  • Staff Departures
Shop HR Documents

Employee Handbook

The Employee Handbook is the first source of information for new employees. It gets them off to a great start in their position, helps to inform them of expectations and assists them to perform their job more effectively within current legislation.

This is an industry specific template with clear practice information and guidelines to aid in the smooth induction of new team members. It’s a comprehensive, customisable template and comes complete with IR policies.

Shop the Employee Handbook
Documents & Templates
Documents & Templates

Foundation HR Kit

Many veterinary practices require an overhaul of their recruitment and selection systems. The Foundation HR Pack can offer significant help while drastically reducing your time and dollar cost. Note that individual HR documents are also available for purchase.

What’s included in the foundation HR Pack:

  • Staff Development Planning template
  • Provision of Job Description, Performance Review & Competency Assessment Tools for the following roles:
    • Veterinary Receptionist – Levels 2-4
    • Veterinary Nurse – Levels 1-5
    • Veterinarian – New Graduate & Associate
    • Operational checklists
    • Performance management systems
    • Fundamental induction and orientation templates
Shop the Foundation HR Kit

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Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic

Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic
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+61 7 3621 6005
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