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Advanced Practice Management Program

The pre-eminent practice development program in Australia!

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Advanced Practice Management School

Advanced Practice Management Program 2024

Advanced Practice Management Program

Experience the power of real-time learning and personal interaction with our Live Program, strategically designed to not only provide you with essential leadership and practice management skills but also to guide you through their effective implementation. Join us for an immersive journey where you’ll engage with industry experts, connect with peers, and deepen your understanding. Over four dynamic days, you’ll gain practical insights, ask questions, and collaborate in an interactive setting, ensuring that you leave not just with knowledge but with a clear plan for practical implementation.

Program Overview

Auckland
Hong Kong
Gold Coast
Cairns
Rockhampton
Coffs Harbour
Perth
Gold Coast
Rockhampton
Perth
Auckland
Cairns
Hong Kong
Coffs Harbour

1 x enrolment into 4-Day Practice Management School Program

1 x enrolment into Leadership Intelligence Program

12 x 1 Hour one-on-one coaching & implementation support sessions

Access to coaches for adhoc advice and support

Access to tools and templates

Practical action and implementation planning

2-Day Mid-Program Symposium

Register

Face-to-Face Training

  • Theories of success and ethics
  • Self-awareness and emotional intelligence
  • DISC for enhanced communication
  • Managing under pressure
  • Mindfulness in decision-making
  • Fostering assertive thinking
  • Overcoming the ‘threat response’
  • Performance management systems
  • Motivating induction systems
  • Strategic workforce planning
  • Recruitment and selection criteria
  • Coaching skills mastery
  • Challenging conversations
  • Change management
  • Building a strategic marketing plan
  • Harnessing the power of social media
  • Understanding customer behaviour
  • Evaluating customer service systems
  • Setting high standards for customer service
  • Understanding the true cost
  • Navigating the dangers of discounting
  • Strategies to avoid and overcome discounting
  • Mastering inventory management
Stream 1

Day 1 & 2: Strategic Planning

  • Support from an experienced business consultant
  • Guided analysis and goal setting
  • Strategy formulation support
  • Effective strategy development
  • Walk away with a Strategic Plan for your practice
Stream 2

Day 1: Managing Mental Health in the Workplace

  • Legislative understanding
  • Effective conversations
  • Performance management skills
  • Supportive return-to-work plans
  • Building a prevention-based
    workplace

Day 2: Streamlining Practice Success

Gain insights from leading professionals in the fields of:

  • Harnessing the full potential of technology
  • Enhancing workflow efficiency
  • Cultivating robust customer engagement
  • Optimizing recruitment and bolstering retention strategies

Program Questions Answered

Program choices:

  • Please contact me with more information on the 12 Months of Business Financial Coaching
  • Advanced Practice Management Program inclusive of 2-Day Symposium Brisbane 24th – 25th July 2024 |
    AU$12,300 per person 

Location and date choices:

  • Auckland 11 – 14th March 2024
  • Gold Coast 10 – 13th June 2024
  • Cairns 8 – 11th July 2024
  • Rockhampton 5 – 8th August 2024
  • Hong Kong 27 – 30th August 2024
  • Coffs Harbour 9 – 12th September 2024.
  • Perth 11 – 14th November 2024

Our program is perfect for those in leadership and management positions within the veterinary practice. Whether you’re a Practice Owner or Practice Manager we invite you to join us!

Individual coaching sessions with our coaches are offered throughout the program to support you once you return to practice. We want to see you thrive in your role with all of your new knowledge and skills!

No, the program elements are designed to provide a comprehensive learning experience for individual participants. Splitting the program elements among multiple team members would dilute the effectiveness of the program and hinder the intended personalized coaching and development for each participant. The program is structured to empower individual leaders in veterinary practices to enhance their skills and capabilities.

We’d love to see you again! Our Advanced Practice Management Program is ideal for brushing up your skills and taking them to the next level.

No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.

 Contact our friendly team today.

Meet the Speakers​

Advanced Practice Management Program

Sue Crampton

Sue Crampton is acknowledged as a leadership educator trainer and consultant across Australasia in the areas of practice and organisational development, strategic planning, communication excellence & staff development and management. Sue is a member of many professional associations such as the Veterinary Nurses Council of Australia on Regulation and Professional Advancement committees and is on the Workforce Sustainability Working Group of the AVA and was awarded the Australian Veterinary Association/VBG Inaugural Veterinary Business Professional of the year 2020 and Honorary member of AVA 2022 due to her contribution to the profession over the past years,

Sue has a Bachelor of Business, majoring in Human Resources and Marketing, as well as her Diploma in Company Directorship (GAICD), accreditation in Change Management Methodologies and a Masters in NLP. Sue has a practical hands-on approach and brings with her a wealth of both corporate and small business skills, having been the founder of the much-respected Crampton Consulting Group. Sue commenced her career in the UK as a veterinary nurse in 1982 and has gained invaluable global veterinary knowledge having worked in a variety of roles including animal welfare, general practice, emergency and university settings in the USA and Hong Kong. Sue maintains her working connection with her local veterinary clinic to ensure her knowledge is current and relevant.

Advanced Practice Management Program

Mark Hardwick

Mark has spent the last 20 years in the veterinary industry as a trainer and consultant. A founding Director of AIRC/CCG, his passion is to work with practice owners to build business. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor. Mark is also the General Manager of AIRC/CCG.

Advanced Practice Management Program

Tania Gover

Tania has over 20 years’ experience within the veterinary industry, including 10 years of Practice Management and being a Business Development Manager with Provet and over 5 years as a Senior Consultant with CCG. Tania has a passion for all aspects of Veterinary business with special interest in business financials, inventory, workflow efficiency systems, leadership, and customer experience.   This combined with her positive, proactive, and enthusiastic style, makes her a well-respected and sought-after speaker, advisor, and trainer.

Advanced Practice Management Program

Tracey Strazzeri

Tracey Strazzeri has over 10 years of experience in veterinary business management, practice management, training and development, and leadership. Her background in business and people management, strategic expansions, and organizational improvement has enabled her to design and implement business systems, procedures, and workflows that foster customer-centric and efficient operations of multidisciplinary teams. She has a passion for innovation, continuous improvement, and analytics, and excels in providing strategic and practical solutions that drive growth and improve efficiency to help veterinary businesses thrive. Tracey’s educational background includes a Bachelor of Business (Marketing) and a Master of Business Administration (Global) with a focus on organizational leadership, strategy, management, and innovation.

Advanced Practice Management Program

Deb Render

Deb has over 30 years’ experience in the veterinary industry and qualified as a Veterinary Nurse in the UK. After nursing in both a mixed practice and small animal referral hospital, she worked for a veterinary nutrition company as a Veterinary Business Manager where she developed an interest in Customer Service, Marketing and Management.  In 1999 Deb moved to Australia, where she took up a role as practice manager. She has managed and co-owned a 3 clinic group for over 15 years.  

Deb is passionate about delivering outstanding customer service and helping others to do the same. She has been delivering the Customer Service Roadshow and other related training seminars for Crampton Consulting Group since 2014.

Advanced Practice Management Program

Rosie Overfield

Rosie is an experienced HR/OD practitioner and mentally-healthy workplace design consultant. She brings a wealth of experience and knowledge having worked in executive-level HR roles and as a practice owner herself.

Advanced Practice Management Program

Andrew Thompson

Andrew started his Veterinary Nursing career in early 2003, spending time in GP, ECC, Bird and Exotics and even a Pet Funeral Company before joining the AIRC/CCG Team in early 2015. He also filled a number of positions at the VNCA on a divisional and national level between 2006 and 2012.

As well as a Certificate IV in Veterinary Nursing and Certificate IV in Training and Assessment he holds a Diploma of Counselling and is currently working through a Bachelor of Counselling. Andrew completed Mental Health First Aid Instructor Accreditation in December of 2020 after first becoming an Accredited Mental Health First Aider in August 2016.

He is a member of the Australian Counselling Association and volunteers and works on a national telephone and chat hotline which he has done since 2013. He regularly writes articles and presents on self-care, mindfulness, goal setting and other similar wellness topics for the veterinary industry.

Jess Odgers

Jess Odgers

Jess has over 15 years’ experience within the veterinary industry in clinical, management and teaching roles within Universities, Corporate and Private clinics and Training Providers. With extensive experience in ECC, Anaesthesia and Practice Management (Operations). Jess has a passion and strong drive for all aspects within the veterinary industry in particular developing systems and training to aid the veterinary team to provide a high level of care to their patients, clients and themselves!

Get in touch to see how your business can benefit with CCG​

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Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic

Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic
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48 Bell Are Ave Northgate QLD 4013
+61 7 3621 6005
ccgenquiries@provet.com.au
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