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Customer Care Coach Program

Premier Customer Service Training Program

Register Today!

Crampton Consulting Group is proud to deliver this premier program.

We look forward to supporting your team to deliver exceptional customer service and seeing your practice reap the many rewards!

Customer Care Coach

Live Digital Workshops

Providing a highly interactive learning experience, our digital workshops are specifically designed for those on the front line of customer service in your practice.

Program includes one attendee at each digital workshop:

  • Workshop 1: Promoting Value
  • Workshop 2: Dealing with Difficult Situations

6-Module Online Training Program

Incorporating our popular 6-module Customer Service Intelligence Program, our Customer Care Coach Program explores the crucial skills for delivering outstanding customer service, ensuring your team have the ability to build lasting relationships with your clients, and increase client loyalty.

Program includes one enrolment into our comprehensive, 6-module, online Customer Service Intelligence Program.

Mystery Shopping

Providing meaningful feedback and data on the key metrics of customer service, our mystery shopping calls will further guide and support your team on their quest for excellence. Participants will receive feedback to help them provide a superior level of service for what is often a client’s first contact with your practice.

Program includes 2 x Telephone mystery shopper calls to benchmark and check implementation of learning.

Coaching & Support

Incorporating regular coaching calls with our professional coaches, our Customer Care Coach Program provides the support participants need to achieve success and implement lasting change. Benefit from the knowledge and advice of industry experienced coaches who are passionate about helping your team to be the very best they can be!

Program includes 4 x one hour group coaching support and implementation calls with CCG’s experienced coaches.

Why Choose this Program?

  • A comprehensive and well-supported program ensuring implementation of knowledge and consistent customer service standards
  • Excellent customer service drives sales and gives your practice a strong competitive advantage
  • Educate your team on how to deliver exceptional service to your clients
  • Increased client compliance leading to improved profits
  • Boost confidence and morale amongst your team
  • Improve your reputation in your community as a quality service provider
  • Improved customer service levels leads to increased customer satisfaction and higher client retention levels
  • Implementation of customer service standards ensures a consistently high level of service is provided
  • A more efficient and better equipped team to deal effectively with your customers
Register Today!

Your Investment

Intake Dates

  • April – September 2024
  • October 2024 -March 2025

 

Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic

Hear what some of our clients think:

Proskills Subscription

We use Proskills subscription as part of our nurse and receptionist's development. We have compulsory courses to complete as part of new staff induction. Staff are required to complete 12 points of CPD as part of their annual review. This is easily achieved with access to so many courses. It is also fantastic for the team to utilise when we have the odd quiet day. We will watch one of the videos and go through the questions together as a group. A perfect training session for all levels of experience.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

I have found the Proskills Subscription to be an invaluable tool for our support team. There is a large variety of courses which suit not only our trainees and qualified nurses but also our trainee and experienced dedicated receptionists. With new courses being added each month there is always a course to complete.
Natalie SmithPractice Manager, Bentons Road Vet

Proskills Subscription

The benefit of the online portal is that you can add or delete staff from the list very easily. Payment is updated and it is really stress-free. On the odd occasion a staff member has had difficulty setting up their account and access to the course, the CCG are very quick and friendly at sorting things out. I highly recommend this subscription to all clinics.
Natalie SmithPractice Manager, Bentons Road Vet

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services

Leadership Intelligence Program

The number one issue for veterinary business owners is often staff and HR. More than ever at this time of industry-wide staff shortages a successful veterinary business needs to recruit and retain excellent team members. PRAH has approached the problem by creating a safe happy work environment, focusing on staff engagement, skill development and career progression. This is not easy. One key is developing the leadership skills of both the business owners and key staff. To achieve this, we worked closely with Provet's Crampton Consulting Group and engaged them to work with us on their Leadership Intelligence Program. We worked with Sue Crampton and her team on this specific program and the team engaged with their knowledgeable, friendly, and accountable style that created positive training sessions. After completing the course, the business owners and staff have the skills to deal with the challenges of running a vet clinic and to also set the agenda for where we want to be in the future. We could not have done it without Sue and the CCG team, and we will continue to work with them in the future.
Nigel ThomasBusiness Owner, Park Ridge Animal Hospital

Vet Nurse Consultation Intelligence

We have engaged the assistance of the Crampton Consulting Group within our practice over the last 6 months and have achieved some remarkable results within our team. With the support of Jess, Sue and Tania, we have been able to streamline our processes and practices and move into a teambased consulting structure within our consultation rooms with great success. Our team has been supported, engaged, and transformed with the help of the Crampton team, and now operate with efficiency, better accuracy and with a fantastic easy to follow structure and feel empowered and able to operate confidently with our clients. This has allowed our vets to have greater flexibility, time management and reduced stress as well as given our team the ability to diversify their skills and take on new responsibilities within the clinic. We can better manage our workflow, maximise our time and give better patient care as a result of the new program implemented, with fantastic and constant support from the Crampton team. Nothing has been too much trouble and they have been part of the process every step of the way resulting in happier, more efficient staff and greater efficiency and operations across the clinic.
AbbeyPractice Manager, Redlands Veterinary Clinic
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+61 7 3621 6005
ccgenquiries@provet.com.au
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