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Customer Service

Difficult, Angry and Just Plain Rude!

Communicating Value on the Telephone

How to stay safe in aggressive situations

How to keep calm in challenging situations

How to educate clients and build compliance

How to deliver information your client will retain

How to Build Strong Client Rapport

How to Build Confidence in Your Professionalism

Veterinary Reception Course

Communication Techniques

Top Tips for Diffusing Anger

Assertive Language for Difficult Situations

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