There are many reasons why a caller may be put on hold when they contact the practice, but no matter the reason, it’s important to understand the professional etiquette for doing so. In this course, you will learn key tips to leave a positive impression with your clients when placing their calls on hold.

Course Type:

• Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:

• You have access to the course for 365 days