Despite best efforts, there will be times when delays are inevitable in practice. Find out how to professionally and efficiently manage these situations to maintain client satisfaction.

Course Type:

• Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:

• You have access to the course for 365 days
• Includes downloadable resources
• Complete a quiz to attain your certificate of achievement