Includes 35 customisable reception policy and procedure templates:

• Aggressive Client Policy
• Answering Telephone
• Appointment Scheduling
• Boarding Kennel
• Care of Wildlife
• Cat Cage Hire
• Client Complaints
• Client Greeting
• Client Over-the-Counter Transactions
• Clinic Admissions
• Clinic Discharges
• Credits
• Dispensing
• Fee Discounts
• Filing
• Flea Control
• Follow Up Phone Calls
• Grief Counselling
• Grooming Admissions
• Grooming Status
• Heartworm Prevention
• Home Visits
• Hospital Invoice Preparation
• Hospital Patient Status
• Nutritional
• Patient Arrival
• Patient Records – Details
• Patient Records – Examination
• Reception Emergency
• Stray Animals
• Tick Paralysis
• Vaccination – Large Animal
• Vaccination – Small Animal
• Worming – Large Animal
• Worming – Small Animal