Telephone Triage Skills

$29.00

Description

The aim of telephone triage is to determine the urgency and necessary care level of a patient and provide advice to that client. For every phone call answered, it is our job, as the triage nurse or client care representative to seek to understand what state of emergency the patient is (or is not) in and provide the best care possible. The challenge for us in Veterinary Medicine, is that we are not speaking to the patient, but rather an interpreter of the patient. Therefore our telephone triage technique matters.

Course Overview:

  • Identifying an emergency over the phone
  • Telephone triaging communication techniques
  • Applying critical thinking skills to telephone emergencies
  • Communicating with clients in stressful situations
  • Provide advice over the phone in response to emergencies

Course Type:

  • Interactive video lessons that should take up to 1 hour to complete

Features:

  • You will have access as part of an active ProSkills Course Subscription
  • You have access to the course for 365 days with individual course purchase
  • Complete quiz activities to attain your certificate of achievement

This course is also available as part of Subscription. More information here

cpd Points

AVNAT CPD
1
AVA Vet Ed
Scroll to Top

Start the Conversation

Explore Growth Opportunities

Name(Required)
Please include one or more phone numbers we can try.
This field is for validation purposes and should be left unchanged.

A no obligation call to discover how we can help
Or contact us today +61 7 3621 6005