The Role of Receptionists in Managing Emergency Situations

Lunch and Learn Series

Thursday 1st May 2025, 12pm-1pm AEST

Empower your reception team to confidently navigate high-pressure emergency scenarios. This session equips reception staff with essential skills to handle clients with professionalism and empathy during critical moments.

Participants will learn how to communicate clearly and calmly, both over the phone and in person, ensuring clients feel supported while vital information is conveyed effectively. Build the confidence and capability your team needs to manage emergencies with care and efficiency.